Quality Excellence & Continuous Improvement Manager

About the role

The Quality Excellence & Continuous Improvement Manager will lead d.light’s Africa business in identifying, analysing and eliminating product and process issues that affect customer experience, reliability and operational performance. This role drives data‑driven decision‑making and structured problem‑solving to embed a culture of continuous improvement.

Key responsibilities

• Lead quality excellence initiatives across products, service operations, supply chain and partner networks.
• Identify systemic quality issues and implement sustainable corrective actions.
• Develop and monitor quality improvement roadmaps using Lean, Six Sigma and structured problem‑solving.
• Conduct deep‑dive investigations of field product failures, warranty returns and customer complaints.
• Coordinate technical reviews and corrective actions with engineering, product management, suppliers and manufacturing partners.
• Monitor product reliability performance, identify recurring issues and support validation activities.
• Collaborate with Customer Experience and Service Operations to reduce repeat failures and improve satisfaction.
• Act as the focal point for cross‑functional quality initiatives across Africa.
• Develop quality dashboards, analyse trends in returns, warranty claims and customer feedback.

Required profile

Required skills

• Lean
• Six Sigma
• Root cause analysis
• Data analytics
• Dashboard development