Regional Merchant Acquiring Officer

About the role

KCB Bank Uganda's Digital Financial Services department is hiring a Regional Merchant Acquiring Officer. The role covers daily field prospecting, merchant onboarding and KYC/KYB verification, POS and QR terminal deployment, transaction monitoring, first-line escalations and regional sales planning to grow active merchant touchpoints, gross transaction value and net fee revenue.

Key responsibilities

• Conduct daily field visits and sales calls to retail, corporate and SME merchants to pitch acquiring solutions (POS, QR, API gateways)
• Collect, review and submit daily KYC and KYB documentation for new merchant applications in line with central bank and card scheme rules
• Oversee installation and testing of POS terminals, standalone QR stands and payment hardware, and train merchant staff and cashiers
• Monitor daily transaction logs and active throughput, and visit inactive or low-volume merchants proactively
• Resolve Tier-1 merchant queries such as POS faults, network issues, declined transactions, settlement disputes and fee statements
• Develop and run regional territory sales plans to meet monthly targets for active touchpoints, GTV and net fee revenue
• Identify commercial hubs, shopping centres, trade associations and corporate chains for bulk acquisition and partnerships; monitor competitor rates and terminal trends
• Visit key account merchants periodically to retain them and cross-sell working capital loans, business insurance, corporate accounts and payroll services
• Coordinate with logistics, IT and terminal vendors for POS inventory, repairs and replacements
• Ensure compliance with PCI-DSS, Visa/Mastercard rules and national AML/CFT regulations, and flag suspicious transactions and terminal mobility risks
• Liaise with clearing and settlement teams on chargebacks, settlement delays and dispute documentation
• Validate merchant applications against KYC, AML and site inspection requirements, and coordinate POS distribution, mobile-POS provisioning and e-commerce gateway integration

Required profile

• Bachelor's degree in business administration, IT, marketing, finance, economics or a related field
• 5 years of experience in card and merchant business, 2 years in stakeholder management
• Certifications in card payments, digital financial services, sales management or PCI-DSS awareness are an added advantage