School Technology Assistant

About the role

Ellinogermaniki Agogi is seeking a School Technology Assistant to provide day‑to‑day IT support for staff and students. The role involves troubleshooting hardware and software issues, maintaining network and telephony equipment, and assisting with basic cabling tasks in an educational environment.

Key responsibilities

• Provide technical assistance for computers, printers, software, and connectivity problems.
• Install, configure, and maintain desktop and laptop PCs running Microsoft Windows.
• Support Microsoft 365 applications and manage user accounts, passwords, and permissions.
• Assist with Windows server maintenance, software updates, backup monitoring, and endpoint security.
• Troubleshoot basic network connectivity, support switches, wireless access points, and maintain network documentation.
• Set up and maintain IP phones, resolve voice‑related issues, and liaise with service providers.
• Install, terminate, label, and organize network cabling in classrooms and communication rooms.
• Maintain accurate support records, follow IT policies, and contribute to projects and equipment deployments.

Required profile

• 2–4 years of experience in an IT support role.
• Strong knowledge of Windows desktop operating systems and Microsoft 365.
• Basic understanding of networking concepts such as TCP/IP, Wi‑Fi, and switching.
• Good communication, problem‑solving abilities, and capacity to work both independently and in a team.
• Familiarity with Active Directory, VoIP telephony, and virtualization platforms is desirable.
• Relevant certifications (e.g., CompTIA A+, Network+) are an advantage.

Required skills

• Windows desktop operating systems
• Microsoft 365 applications
• TCP/IP networking
• Wi‑Fi and switching
• Active Directory
• VoIP telephony systems
• Virtualization platforms
• CompTIA A+ certification
• CompTIA Network+ certification