Senior Movement Operations Associate (Field Support)

About the role

IOM, a UN-related organization working on migration, is recruiting a Senior Movement Operations Associate (Field Support) for four positions across G6 Arua, Entebbe, Kampala and Kyaka. The role supervises movement operations activities in the field, reporting to the Head of Movement Operations and the National Associate Movement Operations Officer, Field Support. Internal and external candidates are welcome, with first-tier candidates considered first.

Key responsibilities

• Supervise a team of up to eight staff carrying out field activities at airports, transit centers, third-party facilities, camps or sub-offices, including hiring, training, task assignment and regular performance feedback.
• Manage airport services: verify travel documents, assist with airport formalities, escort arriving and departing individuals and support those with special needs.
• Schedule daily work so that arrivals and departures are covered, and handle urgent issues and financial paperwork with management.
• Coordinate staff at transit centers and third-party facilities, organize luggage and medical checks, and create weekly shift schedules under supervision.
• Arrange meals, snacks and water, ensuring cultural appropriateness and minimal waste.
• Handle pre-departure formalities such as counselling, travel loans, luggage, prohibited items, bag tags and clothing/shoes.
• Provide oversight at transit centers and third-party facilities for up to 12 hours and during overnight periods and weekends, and liaise with facility representatives and management on issues.
• Supervise transportation coordination, identity verification, baggage sorting and tagging, and ensure persons with special needs are supported.
• Support pre-screening, pre-departure orientation, selection missions, medical processing, exit permits and interpretation services.
• Liaise with other IOM teams, units and external partners such as airports, embassies and UNHCR, and alert the supervisor to non-compliance with standards.
• Assist with financial activities such as petty cash, undertake duty travel, and uphold confidentiality and data protection rules.