Technical Author (Operations-focused)

About the role

Canonical is hiring a full-time Technical Author, an operations-focused role based in Kampala, Uganda. The position is fully remote and open to candidates across the globe. You will create, maintain and improve software and other documentation, work with your team to help them contribute effectively, and influence the development of Canonical products and services as an expert user.

Key responsibilities

• Create, maintain and improve software and other documentation
• Work with team members to help them make effective documentation contributions
• Influence product and service development as an expert user with opinions on function and design
• Engage with user communities so documentation meets their needs
• Encourage and support community engagement and contribution to documentation
• Help standardise the structure, presentation, style and language of content across products
• Collaborate with documentation peers to advance documentation practice
• Challenge and advance documentation understanding and best practice as part of a disciplinary team

Required profile

• BSc/BA degree or equivalent
• A technical writer with a programmer's mindset, or a programmer with a record of excellent documentation
• Experience of software development contexts
• Excellent collaborator and communicator, with a record of community engagement in open-source software, documentation, research or other fields
• Willingness to travel twice a year for up to two weeks for events

Required skills

• Familiarity with Linux, command-line work, Git, Sphinx and reStructuredText
• Demonstrable documentation skills, insight and enthusiasm
• Nice to have: deep technical domain knowledge, open-source community leadership, UX, interaction or visual design