Telesales Executive – Uganda

About the role

We are seeking a dynamic and persuasive Telesales Executive to join our growing sales team in Uganda. You will be responsible for contacting existing and prospective customers, promoting Koolboks products and services, and driving sales while ensuring high levels of customer satisfaction.

Key responsibilities

• Call existing and potential customers to introduce and sell Koolboks products and services.
• Answer inquiries about product specifications, pricing, and availability.
• Accurately record and process purchase orders and transactions.
• Generate qualified leads for the outside sales team.
• Build and maintain strong customer relationships to encourage repeat business.
• Update and manage customer records, including payment methods and purchase history.
• Use approved sales scripts to guide conversations and handle objections.
• Consistently meet or exceed daily and monthly call and sales targets.
• Provide timely reports on customer trends and market insights.

Required profile

• Minimum of 2 years experience as a telesales agent.
• Excellent communication and interpersonal skills.
• Strong persuasive and negotiation abilities.
• Goal‑oriented with a proven record of meeting sales quotas.
• Comfortable working in a fast‑paced environment.

Required skills

• Microsoft Office
• CRM systems

What we offer

• Competitive base salary plus performance‑based incentives.
• Training and professional development opportunities.
• A vibrant and inclusive work environment.
• Opportunity to grow with a socially impactful company.