Desktop Support Engineer

About the role

We are looking for a proactive Desktop Support Engineer to provide first‑line technical assistance to end‑users. You will handle hardware, software and basic network issues for Windows‑based workstations, ensuring smooth daily operations.

Key responsibilities

• Deliver L1 support for desktops, laptops, printers and related peripherals.
• Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams and common business applications.
• Install, configure and maintain devices and software according to company standards.
• Perform basic Active Directory tasks such as user account creation, password resets and access provisioning.
• Diagnose and resolve LAN/WAN, Wi‑Fi, TCP/IP, DNS and DHCP connectivity problems.
• Assist with network cabling, switch and router issues at a basic level.
• Log, track and close incidents using ITSM/ticketing tools (e.g., ServiceNow).
• Escalate complex problems to L2/L3 teams when necessary.
• Support user onboarding, device provisioning and IT asset management.
• Maintain technical documentation, troubleshooting records and asset inventories.

Required profile

• 1–3 years of experience in desktop, IT or network support.
• Hands‑on experience with Windows 10/11 and Microsoft 365 environments.
• Familiarity with Active Directory user management.
• Basic networking knowledge (TCP/IP, DNS, DHCP, LAN, WAN, Wi‑Fi).
• Experience using ITSM tools such as ServiceNow or similar.
• Good communication and customer‑service skills.
• Preferred: CompTIA A+, Network+ or CCNA certification; ITIL Foundation knowledge; experience in an enterprise IT support setting.

Required skills

• Windows 10/11 troubleshooting
• Microsoft 365 / Office 365
• Outlook and Teams
• Active Directory
• Basic networking (TCP/IP, DNS, DHCP, LAN, WAN, Wi‑Fi)
• Switches and routers basics
• ITSM tools (ServiceNow or equivalent)