Guest Services Supervisor

About the role

The Guest Services Supervisor ensures that all guests receive exceptional service while leading a team of front‑of‑house staff. This role combines operational oversight, staff management, and direct guest interaction to maintain high standards of hospitality.

Key responsibilities

• Supervise daily operations of the dining area, ensuring seating availability, safety, and guest satisfaction.
• Inspect staff grooming, attire, and overall presentation, correcting any deficiencies.
• Perform opening and closing duties, including setting up supplies, cleaning equipment, and securing the premises.
• Maintain organized storage areas using FIFO principles and conduct regular inventories.
• Complete work orders for maintenance and coordinate repairs as needed.
• Assist management with hiring, training, scheduling, evaluating, and coaching employees.
• Enforce company policies, safety procedures, and report incidents promptly.
• Welcome guests, address service needs, assist individuals with disabilities, and ensure a courteous experience.

Required profile

• High school diploma or equivalent.
• Minimum 2 years of relevant hospitality experience.
• At least 1 year of supervisory experience.
• Strong communication skills and professional appearance.
• Ability to work extended periods standing, walking, and lifting up to 50 lb.

Required skills