Reservations Agent – Full‑Time
Marriott International · Kampala
Job description
About the role
We are looking for a Reservations Agent to handle all reservation requests for our hotel in Kampala. The role involves processing bookings, changes, and cancellations via phone, fax or mail, and providing guests with accurate information about rates and policies.
Key responsibilities
- Process reservation requests, modifications, and cancellations received through various channels.
- Verify room availability, rates, and guarantee policies, and explain them to guests.
- Enter accurate data into the reservation system, including special rates such as complimentary rooms and travel‑agent rates.
- Document special requests, answer guest inquiries about facilities, and follow sales techniques to maximize revenue.
- Escalate guest concerns according to proper procedures and maintain confidentiality of guest and company information.
Required profile
- High school diploma or G.E.D. equivalent.
- No prior related work experience required.
- No supervisory experience required.
- No specific license or certification required.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Uganda.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
Published 10 hours ago
Expires 1 month from now
6 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Marriott International
Kampala