Business Director & Manager - Business Operations

About the role

ShokayTech Uganda Limited, a mobile phone retail and installment financing company based in Kampala, is looking for a Head of Business Operations (also titled Business Director & Manager). The role provides strategic direction and oversees day-to-day operations to drive growth, profitability and operational excellence, leading a team of about 30-50 people mainly in sales, marketing and customer service.

Key responsibilities

• Provide overall leadership for business operations, set operational strategies and turn objectives into actionable plans and targets.
• Lead sales and marketing, set sales targets, identify new customer segments and drive initiatives that raise awareness of the installment payment model.
• Build partnerships with mobile phone retailers, distributors and vendors, negotiate agreements and explore new distribution channels.
• Manage a team of 30-50 employees, set targets, coach team leaders, run performance reviews and support recruitment.
• Oversee customer service, improve satisfaction and handle complaints promptly.
• Monitor KPIs, prepare management reports and recommend corrective actions when targets are missed.

Required profile

• Bachelor's degree in Business Administration, Business Management, Commerce, Marketing, Finance or a related field.
• At least 3-5 years of experience in business operations, commercial management, sales leadership or business development.
• Demonstrated experience leading multidisciplinary teams and growing sales and customer bases.
• Experience negotiating and managing strategic partnerships.
• Previous experience in mobile phone retail, electronics distribution, fintech, consumer financing or installment payments is highly desirable.

Required skills

• Strategic leadership and commercial acumen.
• People management of large teams.
• Business development and partnership building.

Applications are submitted through the BrighterMonday portal.