Technical & Quality Assurance Manager

About the role

Cerba Lancet Uganda Limited, a leading provider of private diagnostic pathology services in Uganda with over 13 laboratories and five accredited ones, is hiring a Technical & Quality Assurance Manager. The position reports to the Country General Manager and is responsible for all technical operations across the country's laboratories at senior management level.

Key responsibilities

• Provide overall direction and day-to-day management of technical and laboratory administrative and support functions, and take part in meetings with technical teams to report on progress.
• Manage project management and establishment of new laboratories, and develop, manage and implement working instructions, standard operating procedures and operational standards.
• Manage laboratory accreditation processes, including audit preparation, document updates and scope of approved tests.
• Monitor equipment maintenance, calibration, service level agreements, asset management, procurement, overtime and stock levels to optimise resources and reduce costs.
• Manage client liaison, resolve customer complaints and give input into evaluation and validation of new equipment and methods.
• Analyse management reports to monitor performance and expenditure trends, and contribute to strategic planning.
• Identify training needs and assist in training laboratory personnel, interns, students and health workers, and ensure adherence to professional ethics.
• Act as a medical technologist when required.
• Monitor implementation of service levels, quality standards, ISO 9000, 15189 and lean processes, and coordinate internal assessments and ISO 9001 certification of support departments.
• Ensure compliance with national and international standards and legislation such as ISO 17025, 15189, 9001, SANAS/KENAS and AHPC/UN&MA.
• Manage staff, including recruitment, mentoring, performance management and discipline, and direct on-site training and CPD activities.

Required profile

• Degree in Medical Laboratory Technology.
• Registered as a Medical Technologist with the Allied Health Professions Council of Uganda.
• At least 5 years of experience, including 3 to 4 years of managerial experience in a pathology laboratory.
• Desirable: certification in good clinical laboratory practice (GCLP), basic health and safety and management training.

Applications are submitted online by 9 November 2026 with CV, qualifications, contact details, references, bio data and expected salary; shortlisted candidates take an assessment test.