Aftersales Manager – Confidential Opportunity

About the role

We are seeking an experienced Aftersales Manager to take ownership of a busy aftersales operation, lead a dedicated team and drive both customer satisfaction and commercial performance.

Key responsibilities

• Lead, motivate and develop the aftersales team.
• Manage workshop and service performance.
• Drive customer satisfaction, retention and loyalty.
• Oversee departmental profitability and financial performance.
• Maintain high operational standards and implement process improvements.
• Ensure strong accountability across the department.
• Develop team members and support their career progression.
• Deliver consistently high levels of customer service.

Required profile

• Proven experience as an Aftersales Manager.
• Strong leadership and people‑management abilities.
• Commercially aware and target‑driven.
• Excellent knowledge of workshop and service operations.
• Confident in managing performance and KPIs.
• Strong focus on customer satisfaction.
• Organised, professional and hands‑on.
• Ability to lead a team while maintaining high standards.

Required skills

What we offer

• Basic salary between £50,000 and £65,000 per year.
• On‑target earnings (OTE) of £30,000.
• 45‑hour work week, Monday to Friday.
• Highly confidential and exclusive opportunity.