Customer Service Specialist – French Speaker (Remote)

About the role

TalentWorldGroup is seeking a bilingual French‑English Customer Service Specialist to join its remote call‑center team. The role supports a home‑based project in the online travel sector, handling inbound and outbound interactions for a booking platform.

Key responsibilities

• Answer inbound and make outbound customer service calls.
• Manage cases, including modifications, cancellations, deposit claims, and escalations.
• Log, classify, and follow up on all interactions, maintaining accurate records.
• Analyze call data and share customer feedback with internal teams.
• Stay updated on platform and process changes and collaborate through documented communication.

Required profile

• Professional‑level French (C2) and fluent English.
• Proven experience in customer service, preferably in a call‑center or online travel environment.
• Ability to multitask between live calls and case handling.
• Strong computer literacy and experience working online.
• Availability to work CET hours, Monday‑Sunday, with mandatory weekend shift.

Required skills

• Zendesk or similar ticketing platform.
• Slack or comparable team‑collaboration tool.
• Salesforce.
• Windows 11 or later, macOS 14 or later.

What we offer

• 100% remote work.
• Hourly rate of 11 EUR.
• Flexible, project‑based assignments with long‑term collaboration potential.
• Paid training (20 hours) and career development opportunities.