Office Staff – Dispatcher Support

About the role

Millers Towing is expanding its team and seeks motivated office staff to support dispatch operations. You will work closely with customers, drivers, and the dispatch team to ensure smooth tow fleet management.

Key responsibilities

• Determine the most suitable driver and truck for each customer request and relay call details.
• Provide real‑time status updates to customers and internal teams throughout the service process.
• Collect and enter invoice numbers, mileage, and pricing information from drivers.
• Deliver accurate rate estimates, mileage calculations, and ETA information to customers.
• Assist drivers with mapping and routing information.
• Maintain consistent attendance, punctuality, and professional appearance.
• Perform additional office duties as assigned.

Required profile

• Dispatch experience preferred but not required.
• Strong computer and internet proficiency.
• Minimum three years of customer‑service experience.
• Excellent communication skills with both customers and operators.
• Highly organized with strong data‑entry accuracy.
• Ability to work under pressure in a fast‑paced environment.
• Problem‑solving and analytical mindset.

Required skills

• Computer skills
• Internet navigation
• Operation of standard office equipment

What we offer

• Paid vacation and sick time
• Equal‑opportunity employer
• Drug‑free workplace