Operations Manager

About the role

The Operations Manager will oversee the day‑to‑day operations of IMPACT’s Kampala hub and support the broader Uganda mission. Reporting to the Multi‑Country Representative, the role ensures that the operational backbone of the mission is effective, compliant, and responsive to program needs.

Key responsibilities

• Lead operational management of the Kampala office, ensuring smooth delivery of program and organizational priorities.
• Coordinate logistics, procurement, and administrative processes for the regional hub.
• Maintain compliance with ACTED/IMPACT policies, donor requirements, and local regulations.
• Provide structures and support for staff, including HR, finance, and IT services.
• Monitor and improve operational efficiency, reporting on performance indicators.

Required profile

• Qualified Operations Manager with experience in humanitarian or development settings.
• Proven ability to manage office operations and coordinate multi‑stakeholder environments.
• Strong understanding of compliance, procurement, and logistical processes.

Required skills