Senior Manager, Data Systems (Salesforce)

About the role

Trees for the Future (TREES) is looking for a Senior Manager, Data Systems to manage, configure, implement and continuously improve its Salesforce environment. This is a hands-on role for an experienced Salesforce professional who combines strong administration and functional expertise with project management, requirements gathering and stakeholder engagement skills. The role sits between users and technical teams, working closely with MEL, Programs, Carbon, Fundraising and other teams.

The Senior Manager initially reports to the Senior Director of MEL and moves to the Director of Data Systems once that position is filled. The role must be based in Kenya, Tanzania or Uganda; visa sponsorship is not available and existing, permanent work rights are required.

Key responsibilities

• Salesforce administration: administer, configure and maintain objects, fields, automation, validation rules, reports, dashboards, permissions and access controls, troubleshoot issues and keep configuration documentation accurate.
• Requirements gathering and implementation: turn business needs into requirements and solutions, manage enhancements from scoping through deployment, coordinate timelines, dependencies and external developers, and escalate architectural decisions.
• Testing and release management: coordinate UAT, develop test cases, track issues, verify fixes, check sandbox testing and release readiness, and document releases and changes.
• Reporting and integrations: build user-centred reports and dashboards, support Power BI and BI strategy, and keep data flowing reliably between Salesforce and tools such as TaroWorks, fundraising and communications platforms.
• Data governance and user support: support change management, document requirements and decisions, write user guidance and training materials, and support superusers.

Required profile

• Bachelor's degree in Information Systems, Computer Science, Data Management, Business Systems, Business Administration or a related field, or equivalent.
• Hands-on Salesforce administrator who understands objects, relationships, automation, security, reporting and data structures.
• Strong project manager and disciplined tester, comfortable with multiple concurrent priorities and across countries and time zones.
• Strong communicator who can work with technical and non-technical colleagues.