Account Manager – Hybrid (Central, Uganda)

About the role

YooKatale is seeking a full‑time Account Manager to join its team in Central, Uganda. Working in a hybrid model, you will act as the primary liaison between the company and both residential and commercial clients, ensuring their needs are understood and met through our food marketplace platform.

Key responsibilities

• Onboard new clients and introduce them to YooKatale’s services.
• Maintain regular communication, resolve issues promptly, and provide ongoing support.
• Coordinate with internal teams to deliver products and services efficiently.
• Monitor account performance, track customer satisfaction, and generate reports.
• Identify growth opportunities and deliver feedback to improve products, processes, and digital experiences.

Required profile

• Proven client relationship management and customer service abilities.
• Experience in account management, sales or business development, preferably in food, FMCG, e‑commerce or technology‑driven services.
• Strong communication, negotiation and presentation skills.
• Ability to work effectively in a hybrid environment, stay organized and manage multiple accounts.
• Bachelor’s degree in Business, Marketing, Communications or equivalent practical experience.

Required skills

• Proficiency with CRM systems.
• Experience using mobile apps and online reporting dashboards.
• Basic data analysis capabilities.