Chief Operations Officer

About the role

Cairo Bank Uganda Limited is looking for a Chief Operations Officer who provides strategic leadership, oversight and direction for the bank's core operational infrastructure. The role is accountable for operational excellence, digital transformation, cost optimization and strong internal controls, ensuring safe and efficient delivery of banking services across all customer touchpoints. It reports to the Managing Director.

Key responsibilities

• Help formulate the bank's long-term corporate strategy as an active member of the Executive Management Committee, turn board strategies into operating plans and KPIs, and set cascading operational targets.
• Manage central operations, clearing, cash management, trade finance and branch support, championing continuous improvement and compliance with Bank of Uganda regulations, AML frameworks and internal controls.
• Oversee digital channel and product development projects, bridge project delivery with day-to-day operations, and run post-implementation reviews to measure ROI.
• Drive automation and Straight-Through Processing (STP) to cut turnaround times and costs, using data analytics to optimize capacity.
• Own procurement, CAPEX and OPEX governance, the sourcing strategy, vendor and contract management, and facility management, physical security and corporate administration.
• Lead executive teams, mentor department heads, build a succession plan and develop the operations workforce for digital banking.

Required profile

• Bachelor's degree in a relevant field; a master's is an added advantage.
• Minimum 10 years' experience, including at least 3 years in a senior management position.
• At least 5 years in operations management and financial services.
• Experience leading large, diverse teams and delivering large-scale change programs.

Required skills

• Strategic planning and implementation
• Operations and financial management
• Risk and project management
• Change management

Applications with a cover letter and CV are sent to the Head of Human Resources by 5pm on Friday 13 November 2026.