Enterprise Service Desk Technician (Network Cabling and Switching Focus)

About the role

The Enterprise Service Desk Technician will focus on network cabling and switching within GDIT's enterprise environment. You will provide first‑line technical support for network infrastructure issues while managing service‑desk tickets and ensuring smooth operation of enterprise networks.

Key responsibilities

• Provide technical support for physical‑layer issues, including cabling, switches, patch panels, and connectivity problems.
• Act as the first point of contact for network‑related service‑desk tickets, prioritize and resolve requests promptly.
• Install, manage, and maintain structured cabling (Cat5e, Cat6, fiber optic) ensuring proper labeling and compliance with industry standards.
• Support enterprise‑level network switches, troubleshoot connectivity issues, assist with VLAN configurations, and verify switch port functionality.
• Collaborate with the network administration team to escalate complex issues, assist with switch configuration troubleshooting, and participate in network upgrades or new installations.
• Document network configurations, cabling layouts, and troubleshooting steps; contribute to knowledge‑base articles.
• Provide user support for network‑related inquiries and incidents.

Required profile

• U.S. citizenship.
• Current Secret clearance (must be able to obtain/maintain).
• At least 1 year of related experience in network infrastructure support.

Required skills

• Network cabling (Cat5e, Cat6, fiber optic) installation and maintenance.
• Enterprise network switches and VLAN configuration.
• Patch panel management.
• Network troubleshooting and outage resolution.
• Knowledge of structured cabling standards and network connectivity concepts.