Freight Forwarding Field Operations Officer

About the role

AGL, Africa Global Logistics, a multimodal logistics operator part of the MSC Group, is hiring a Freight Forwarding Operations Field Operations Officer in Entebbe, Uganda. This is a permanent position focused on physical customs processing, cargo handling and documentation control at the airport.

Key responsibilities

• Collect original shipping documents from airline handlers and compile them for physical customs processing
• Liaise with the customs in-charge on verification officer allocations and represent the importer and AGL at physical verification, ensuring the verification account is uploaded on time
• Re-seal packages to prevent missing items, update the customer service team on progress, and follow up releases from NDA, MAAIF and UNBS authorities
• Ensure cargo is scanned before the Customs Exit note and process cargo handling invoices with airline agents (Menzies and DAS)
• Advise the Chief of Mission on truck types needed, coordinate with transporters on truck positioning, witness loading and check for damage, and verify at the delivery desk
• Notify management of claims or shortages, write delivery notes according to company guidelines and seal trucks for dispatch
• Check that all relevant documents or exemptions are attached to minimise customs delays, obtain T1 for transit goods and ensure a full document set accompanies every shipment
• File and forward documentation to the Chief of Mission, alert management to operational issues and inform them of relevant business information and airport operation changes

Required profile

• At least 2 years of experience in clearing operations
• Excellent communicator with customer service and interpersonal skills
• Organised, dependable and able to work with tight deadlines

Required skills

• Good knowledge of the customs system
• Attention to detail