Customer Service Officer (Logistics Operations Implant)

About the role

AGL, a multimodal logistics operator part of the MSC Group, is hiring a Customer Service Officer (CSO) for its logistics operations implant in Kampala, Uganda. The CSO is embedded at the client's premises, coordinating day-to-day logistics operations and acting as the main link between AGL and the client across air, sea, customs clearance and import/export transport. The position is permanent and full-time.

Key responsibilities

• Coordinate daily logistics operations: truck dispatch, shipment tracking, offloading, delivery note follow-ups and documentation handling.
• Act as the main point of contact for logistics communication between AGL and the client.
• Monitor shipment locations and delivery timelines.
• Ensure timely and accurate processing of import/export documentation and customs clearance.
• Analyze logistics data and generate performance reports using Power BI and Excel.
• Follow up on purchase orders, invoices and collections, and escalate issues until resolved.
• Coordinate with internal AGL teams (transport, warehousing, finance, air freight, exports, imports, declarations).

Required profile

• Diploma or bachelor's degree in Logistics, Supply Chain Management, Business Administration or a related field.
• 2-3 years of experience in logistics operations or customer service within freight forwarding or supply chain.
• Strong understanding of air, sea and transit transport logistics, including customs clearance.

Required skills

• Preferred: proficiency in SPOT (TMS), Excel, Power BI and Microsoft Office.
• Excellent communication and interpersonal skills, strong organization and problem-solving ability.
• Ability to work independently and manage several tasks under pressure.