Head of IT

About the role

The Head of Information Technology provides strategic leadership, governance and oversight of FINCA Uganda's technology environment. The role ensures that IT services, infrastructure, cybersecurity, applications, data and digital initiatives support business objectives, regulatory requirements, operational resilience and organizational growth.

Key responsibilities

• Develop and implement the IT strategy aligned with business objectives and FINCA global technology standards, and lead all technology functions with clear governance and performance management.
• Set up and maintain IT policies, frameworks, standards and procedures in line with regulatory and organizational requirements.
• Deliver high-quality IT services according to agreed service levels and the IT Service Catalog, and oversee the availability, performance and reliability of core banking and other business-critical applications.
• Oversee the design, implementation, maintenance and optimization of infrastructure, including networks, servers, storage, cloud services and communication systems.
• With the Information Security Manager, identify, assess and mitigate cybersecurity risks and ensure compliance with information security and regulatory requirements.
• Lead the development, testing and improvement of IT disaster recovery and business continuity capabilities.
• Oversee technology projects and vendor, contract and budget management, and manage the IT team.
• Ensure successful completion of IT-related internal, external and regulatory audits.

Required profile

• At least 10 years of IT leadership experience, with a minimum of 5 years in supervisor, manager or senior management roles.
• Experience managing enterprise infrastructure, cybersecurity, business applications, vendors and IT projects.
• Experience in a regulated financial institution, fintech, telecommunications or similar environment is highly desirable.
• Demonstrated experience in IT governance, risk management, business continuity, disaster recovery and audit management.
• Bachelor's degree in computer science, information technology, software engineering, information systems or a related field; a master's degree is an added advantage.
• Professional certifications such as CGEIT, ITIL, PMP, PRINCE2 or CISA are an added advantage.

Required skills

• IT strategy and governance
• IT service management discipline
• Project management
• Cyber security management