IT Applications Administrator

About the role

KCB Bank Uganda's Information Technology Department is looking for an IT Applications Administrator. The role covers the deployment, configuration and maintenance of software applications, user access management, incident handling and integration, while supporting daily business operations and acting as a backup for the IT service desk.

Key responsibilities

• Deploy, configure and maintain software applications across environments, ensuring compatibility and performance.
• Manage user access, including provisioning, de-provisioning and access rights in line with security policies.
• Monitor application performance, identify bottlenecks and implement optimizations.
• Respond to application incidents, troubleshoot issues and coordinate resolution with stakeholders.
• Implement patch management, backup procedures and disaster recovery plans for critical applications.
• Maintain documentation of configurations and procedures, and contribute to a centralized knowledge base.
• Liaise with software vendors and facilitate integration between applications and systems, including APIs and middleware with development teams.
• Provide training and support to end users and act as a point of contact for inquiries and escalations.
• Stay updated on emerging technologies and propose process improvements and automation.
• Daily tasks include system monitoring with IT technical teams, monitoring daily backups, managing user accounts, logging and prioritizing IT incidents and service requests, and coordinating production change implementations under bank policy.

Required profile

• Bachelor's degree in Computer Science, IT, Engineering or another numerically oriented field from a reputable institution; a Master's degree in a computer-related or project management field is acceptable.
• Certifications such as CCNA, ITIL, MCSA, MCSE, PMP or PRINCE2.
• At least 2 years of total experience, including 1 year each in IT banking systems, IT projects, banking operations, quality assurance and emerging technologies (e.g. mobile and internet banking).
• Ability to work late and on public holidays, and to cover the service desk as a backup resource.

Required skills

• Microsoft Server operating systems (2003, 2008, 2012, 2016), Sun Solaris and IBM.
• Virtualization and cloud computing: VMware, Hyper-V and Microsoft Azure.
• Core banking, e-banking, ATM switch and System Center applications.
• Database knowledge of MSSQL, DB2, Oracle 9i and database management systems is mandatory; significant experience supporting databases (Oracle, PostgreSQL and/or Microsoft SQL) preferred.
• Open source UNIX experience.
• Application development skills and strong written and verbal communication.