Manager, Digital Financial Services Projects

About the role

KCB Bank Uganda is looking for a Manager, DFS Projects to lead the end-to-end project lifecycle of complex digital financial services (DFS) initiatives. The role bridges technical delivery teams and business stakeholders, covering everything from project charters and budgets to UAT, go-live releases and post-launch monitoring.

Key responsibilities

• Lead the full project lifecycle (initiation, planning, execution, monitoring, control and closing) for complex DFS initiatives.
• Scope business requirements and build project charters, work breakdown structures, resource plans and budgets.
• Set up project governance, steering committees and status reporting across business, IT, compliance and vendor teams.
• Guide cross-functional technical teams (developers, systems integrators, QA, DevOps) on core DFS platforms, payment switches and open API portals.
• Manage third-party integrations with MNOs, fintech partners, central bank switches, card networks and core banking systems.
• Oversee UAT, stress testing, trial runs and dress rehearsals for cutovers and go-live releases.
• Act as the main link between delivery teams and Product, Marketing, Operations, Legal, Risk and Customer Care.
• Manage vendor and consultant relationships against contractual SLAs, and coordinate with regulators and the central bank on compliance reviews and audits.
• Conduct risk assessments for digital channels and ensure AML/CFT, KYC, data privacy and cybersecurity compliance.
• Implement rollback, disaster recovery and business continuity plans, and create SOPs, training and support escalation channels.
• Track post-launch metrics such as transaction success rates, latency, user adoption and volumes during the hyper-care phase.

Daily activities

• Coordinate developers, UX designers and QAs to clear blockers and align front-end app features with legacy core banking systems.
• Review feature sign-offs with Legal, InfoSec and Compliance for KYC/AML compliance.
• Monitor latency and error rates across APIs, fintech integrations and payment gateways.
• Analyse dashboards for onboarding drop-offs, OTP failures and transaction bottlenecks.
• Update executive sponsors and risk committees on milestones, budget burn, scope changes and dependencies.

Required profile

• Bachelor's degree in Economics, Finance or a related business field; Master's degree preferred.
• At least 7 years of total experience, including 3 years in project management and 3 years in digital project execution and delivery.
• Project Management Professional, Prince 2 and Agile certified practitioner certifications required.