IT Operations and Planning Specialist

About the role

Lucid is seeking an experienced IT Operations and Planning Specialist to work directly with the Director of IT Planning. The role focuses on improving process maturity, driving automation, and supporting operational excellence across the IT organization.

Key responsibilities

• Serve as a process expert, guiding professional staff and resolving complex problems.
• Develop and lead projects that improve process efficiency, role clarity, and automation.
• Conduct business process analysis to translate organizational needs into clear specifications.
• Collaborate with cross‑functional leaders to scope projects, align objectives, and coordinate stakeholders.
• Identify process gaps, recommend improvements, and implement changes.
• Act as a change agent to sustain improvements throughout the operations organization.

Required profile

• Proven ability to work creatively and analytically in a problem‑solving environment.
• Excellent written and oral communication and interpersonal skills.
• Strong leadership and management experience, including leading small teams.
• Passion for excellence and delivering business value.
• 6+ years of relevant business experience with a track record of improving the IT customer experience.
• Ability to influence and lead complex projects with diverse stakeholders.
• Comfort working with ambiguity and implementing program‑management best practices.

Required skills

• Six Sigma Black Belt certification (preferred).
• Project Management certification (preferred).