Operations Manager (Logistics) – Kampala

About the role

An international logistics operator in Africa, offering logistics, port, maritime and rail solutions, is looking for an Operations Manager for its offices in Uganda. The role leads the operational management of a diverse client portfolio, driving sustainable growth and profitability through logistics solutions and customer service.

Key responsibilities

• Streamline import and export processes, including air freight, to ensure timely, compliant and cost-efficient movement of goods.
• Oversee warehouse and Inland Container Depot (ICD) operations, covering safe storage, inventory control, dispatch and regulatory compliance.
• Manage, mentor and evaluate staff performance, and develop Standard Operating Procedures (SOPs).
• Support QHSE initiatives and work with the Operational Excellence Manager on process improvements and cost optimization.
• Maintain client relationships, service quality and adherence to agreements, and manage client portfolios for profitability and retention.
• Monitor departmental budgets, gross margins and service quality, and take part in cost and disbursement reviews.
• Manage subcontractor relationships, monitor their performance and recommend improvements.
• Identify and mitigate operational risks, ensure customs and industry regulation compliance, and report on key operational issues.

Required profile

• University degree in Logistics, Business Administration or Procurement.
• Minimum 10 years of experience in clearing and forwarding, with 5+ years in a managerial role.
• Good understanding of international freight forwarding, corridor business and cross-border transport.
• Excellent written and verbal communication, highly organized, strong leadership and analytical problem-solving skills.

Required skills

• Proficiency in Microsoft Office; experience with logistics software preferred.
• Familiarity with business software such as Power BI, SPOT, Way and SAP, and financial reporting.