Receptionist/Clerical Officer – Full‑time

About the role

The Receptionist/Clerical Officer will provide a high‑quality, professional front‑of‑house service for patients, doctors, and health‑service professionals. Working in a busy NHS environment, you will be the first point of contact for visitors and callers, ensuring a welcoming and efficient experience.

Key responsibilities

• Welcome patients and visitors, manage the reception area and maintain a professional appearance.
• Answer and direct telephone calls, handle enquiries and schedule appointments for specialists and community teams.
• Maintain accurate records, update patient information and process administrative paperwork.
• Support the smooth operation of the department by coordinating with clinical staff and other administrative personnel.

Required profile

• Minimum of 1 month of relevant experience in a reception or clerical role.
• Strong communication skills and a courteous, patient‑focused attitude.
• Ability to work effectively in a fast‑paced, team‑oriented environment.

Required skills

• Proficiency in standard office software (e.g., word processing, email).

What we offer

• Opportunity to work within the NHS Scotland health‑care system.
• Supportive and inclusive workplace that values diversity.
• Reasonable adjustments for disabled or neurodivergent candidates.