Senior Specialist – VAS Operations & Technology

About the role

The Senior Specialist – VAS Operations & Technology will ensure fault‑free operation of MTN Uganda’s Value Added Services platforms, supporting revenue growth and high service availability.

Key responsibilities

• Act as second‑level escalation point for faults on SMSC and USSD platforms.
• Support service upgrades on VAS platforms, collaborating with senior engineers, planning and project teams.
• Troubleshoot and resolve SMS and USSD related incidents.
• Configure new USSD products and manage associated URLs for partners.
• Participate in fault resolution affecting Mobile Money services.
• Assist in internal and external audits of VAS platforms.
• Create and present change requests to the Change Management Board.
• Operate and maintain ancillary VAS nodes such as CRBT, MCA, etc.

Required profile

• First‑degree in Electrical Engineering, Telecom Engineering, Computer Science or equivalent; a Master’s degree is a plus.
• Minimum 5 years of relevant experience, with at least 3 years in a medium‑to‑large telecom operator.
• At least 3 years of hands‑on experience with VAS platforms (SMSC, USSD, MCA, Voicemail, MSDP).
• Strong results orientation, credibility, and collaborative mindset.

Required skills

• SMSC
• USSD
• MCA
• Voicemail
• MSDP