Senior Specialist – VAS Operations & Technology

About the role

The Senior Specialist – VAS Operations & Technology will ensure fault‑free operation of MTN Uganda’s Value Added Services (VAS) platforms, supporting revenue growth and meeting key performance indicators for availability, reliability and customer satisfaction.

Key responsibilities

• Act as second‑level escalation point for faults on SMSC and USSD platforms.
• Support service upgrades on VAS platforms in collaboration with senior engineers, planning and project teams.
• Troubleshoot and resolve SMS and USSD related faults.
• Configure new USSD products, including codes and associated URLs for partners.
• Participate in fault resolution affecting Mobile Money services.
• Assist in internal and external audits of VAS platforms to ensure compliance.
• Prepare and present change requests for VAS nodes to the Change Management Board.
• Operate and maintain ancillary VAS nodes such as CRBT, MCA and related services.

Required profile

• First degree in Electrical Engineering, Telecom Engineering, Computer Science or equivalent; Master’s degree is a plus.
• Minimum 5 years of relevant experience, with at least 3 years in a medium‑to‑large telecom operator.
• At least 3 years of hands‑on experience with VAS platforms (SMSC, USSD, MCA, Voicemail, MSDP).
• Strong results orientation and ability to build collaborative relationships.

Required skills

• SMSC platform operation
• USSD platform configuration and troubleshooting
• Mobile Money integration via SMS/USSD
• CRBT (Caller Ring Back Tone) management
• MCA (Mobile Content Access) handling
• Voicemail system knowledge
• MSDP (Message Service Data Platform) familiarity