Supermarket Manager

About the role

The supermarket manager oversees the day-to-day operations of the supermarket, ensuring all departments run smoothly and adhere to established operational standards. The role also covers sales strategy, staff leadership, inventory and stock control, customer service, store presentation, financial monitoring and compliance.

Key responsibilities

• Develop and implement sales strategies, monitor sales performance and ensure revenue and profitability targets are met
• Supervise and motivate staff, including department supervisors, cashiers, sales attendants and stock controllers
• Oversee inventory management, stock replenishment, procurement coordination and stocktaking to minimize losses, wastage and discrepancies
• Maintain high standards of customer service and handle complaints professionally
• Keep the store presentation premium, with good merchandising, pricing, cleanliness, organization and attractive displays
• Monitor financial performance, control costs, manage departmental budgets and handle cash, sales records and daily financial reports
• Ensure compliance with company policies, food safety, health and safety, security and regulatory requirements

Required profile

• Bachelor's degree in Business Administration, Retail Management, Marketing, Commerce or a related field
• At least 5 years' experience in supermarket or retail operations, with 2-3 years in a managerial position
• Proven experience managing a supermarket, preferably in a premium or high-end retail environment
• Ability to drive sales, manage budgets, control costs and achieve profitability targets
• Leadership, communication and customer service skills, with strong analytical, organizational and problem-solving abilities

Required skills

• Knowledge of retail operations, inventory management, merchandising, procurement and sales management
• Proficiency in retail management systems and Microsoft Office applications