Administrator - Billing (Contract)

About the role

We are looking for a proactive Billing Administrator on a contract basis to support MTN Uganda’s post‑paid customer base. The role focuses on preventing revenue loss by ensuring accurate invoicing, handling billing disputes and maintaining customer billing data.

Key responsibilities

• Assist the Billing Supervisor in reviewing bills, identifying and correcting errors for post‑paid customers.
• Perform sample‑based detection, reporting and follow‑up of billing errors with the IT department.
• Conduct mid‑month mock bill verifications to catch major issues before month‑end.
• Validate manual invoicing, archive usage data and process corporate CRBT activations.
• Resolve customer billing disputes, queries and inquiries in a timely manner.
• Visit key post‑paid client sites and make outbound calls to survey invoice quality.
• Update and maintain accurate billing address information in the system.
• Manage returned or bounced bills, coordinate re‑delivery and liaise with credit controllers.
• Prepare daily, weekly and monthly performance reports.

Required profile

• Bachelor’s degree in Business Computing, Statistics, Business Administration or related field.
• Minimum 2 years experience in a busy customer‑facing environment, preferably in telecom or service industries.
• Strong attention to detail, ability to work independently and meet deadlines.

Required skills

• MySQL for data analytics.
• Advanced Excel, including pivot tables.
• Data analytics and reporting.