Debt Collections Intern
Zenka Finance · Kampala
Job description
About the role
The Debt Collections Intern will support Zenka Finance’s collections team in managing delinquent accounts. This role offers hands‑on experience in outbound calling, negotiation and record‑keeping within a regulated finance environment.
Key responsibilities
- Conduct outbound collection calls with customers at various stages of delinquency.
- Remind customers of outstanding obligations and encourage timely repayment.
- Negotiate repayment arrangements and follow up on agreed commitments.
- Maintain accurate records of customer interactions, payment commitments, and collection activities.
- Investigate and resolve customer concerns related to outstanding balances and repayment obligations.
- Escalate complex or sensitive cases to the appropriate departments for further action.
- Ensure adherence to company policies, procedures, and ethical collection practices.
- Collaborate with internal teams to support portfolio performance and recovery efforts.
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Published 1 month ago
Expires 3 weeks from now
27 views · 0 interested
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Zenka Finance
Kampala