Senior Consultant – IN & VAS Operations

About the role

MTN Uganda is looking for a Senior Consultant to lead the support and continuous improvement of its IN & VAS platforms, including charging, USSD/SMS, device management and related services. You will be responsible for driving performance, reliability and customer satisfaction across these critical systems.

Key responsibilities

• Oversee operations of Class‑A IN & VAS systems such as IN/Charging, Ericsson CIS, USSD/SMS, Device Management and CRBT.
• Ensure platform KPIs (availability, reliability, complaint resolution) meet business requirements.
• Maintain resilience and redundancy in the core network architecture and verify testing procedures.
• Manage vendor relationships and enforce an efficient managed‑service model.
• Implement real‑time monitoring tools and processes for revenue‑impacting platforms.
• Lead a 24×7 operations team composed of internal staff and vendor resources.
• Develop and mentor application operations engineers to sustain high‑quality support.

Required profile

• Minimum 7 years of experience in telecom IN/VAS operations or a related specialization.
• Proven experience managing application operations teams.
• Strong vendor‑management and follow‑up capabilities.
• Hands‑on experience with UNIX shell scripting/programming and database administration.
• First‑degree in Electrical Engineering, Telecom Engineering, Computer Science or equivalent; a Master’s degree is a plus.

Required skills

• UNIX shell scripting
• Database administration
• Vendor management
• Team leadership in a telecom environment

What we offer

• Equal‑opportunity employment in a purpose‑driven organization.
• A collaborative culture that values innovation, strategic planning and empowerment.
• Opportunities for professional growth within a leading African telecom operator.