Teller – Customer Service & Cash Handling

About the role

Finance Trust Bank (FTB), a Tier II financial institution regulated by the Bank of Uganda, is recruiting Tellers to support its expanding branch network across the country. This role is ideal for customer‑focused graduates looking to build a career in banking and financial services.

Key responsibilities

• Process customer cash deposits, withdrawals, and other financial transactions accurately.
• Deliver excellent customer service and promptly handle customer queries and complaints.
• Cross‑sell bank products, including Mobile Banking, Internet Banking, Agent Banking, and Bancassurance.
• Balance daily cash transactions and participate in call‑over procedures.
• Manage ATM and vault custodianship responsibilities where assigned.
• Process money transfers and foreign exchange transactions.
• Maintain confidentiality, compliance, and operational risk standards.
• Support branch operations and contribute to business growth initiatives.

Required profile

• Bachelor's degree in any discipline.
• Credit pass in both Mathematics and English.
• Good communication, interpersonal, and customer service skills.
• Basic accounting knowledge and proficiency in Microsoft Office.
• High integrity, attention to detail, and strong numerical skills.
• Willingness to work anywhere in Uganda.
• Ability to handle cash accurately and work in a fast‑paced environment.