Associate - Client Management

About the role

Standard Chartered Bank is looking for a proactive, detail-oriented and client-focused Associate to join its Corporate & Investment Banking division. The role delivers client onboarding and service by managing Client Due Diligence (CDD) processes, coordinating credit documentation and ensuring compliance with internal policies and regulatory requirements. It works closely with Relationship Managers, product sales teams and operational departments, and does not involve direct people management.

Key responsibilities

• Support client onboarding, ensure documentation is complete and accurate, and coordinate CDD and credit documentation for corporate and business banking.
• Deliver second-line client support by telephone, email and face-to-face, resolving complex inquiries and improving service delivery.
• Identify process bottlenecks, recommend improvements and use automation to streamline client servicing workflows.
• Monitor and escalate operational and compliance risks, and support risk management controls.
• Work with Transaction Banking Implementation, Product Management, Relationship Management and Service Hubs to improve client experience.

Required profile

• Degree or equivalent in Business Administration, Finance, Banking or a related field preferred.
• Proven record of ethical conduct and regulatory compliance in financial services.
• Experience with client onboarding, due diligence and credit documentation, preferably in a bank or financial institution.
• Fluent English and strong written and verbal communication.
• Ability to work independently, manage competing priorities and meet tight deadlines.

Required skills

• Understanding of risk management and compliance.
• Strong analytical, problem-solving and stakeholder management skills.
• Proficiency with digital tools and interest in automation.

What we offer

• Competitive remuneration and benefits under the Fair Pay Charter.
• Retirement savings, medical and life insurance, and flexible employee benefits where available.
• Annual leave, parental and maternity leave, sabbatical and volunteering leave.
• Flexible working arrangements and access to a digital wellbeing platform.
• Employee assistance programmes and continuous learning opportunities.

Candidates apply online through the Standard Chartered careers portal.