Debt Collector – Billing & Credit Control Specialist

About the role

The Debt Collector will manage end‑to‑end billing, invoicing and credit control processes for implementation and software licensing engagements. The role ensures compliance with Ugandan tax regulations, monitors receivables, and drives timely collections.

Key responsibilities

• Align invoicing with project milestones, delivery schedules and contract terms.
• Reconcile billing against contracts, purchase orders and local purchase orders, tracking retention and milestone payments.
• Coordinate with project and technical teams to verify deliverables before invoicing.
• Process invoices and credit notes in strict compliance with URA’s EFRIS and client portals.
• Apply VAT, withholding tax and other statutory deductions correctly.
• Maintain and monitor accounts‑receivable ageing reports, escalating overdue accounts per credit policy.
• Conduct proactive collection through calls, emails and site visits, reconciling receipts to customer accounts.
• Manage government and parastatal client documentation (e.g., NSSF, URA).
• Handle multi‑currency invoicing (UGX, USD) and flag exchange‑rate exposure.
• Enforce credit holds in collaboration with the sales team.
• Track DSO and other KPIs, forecast collections for cash‑flow planning, and assess bad‑debt risk.
• Investigate and resolve billing disputes, addressing client queries on statements, WHT certificates and delivery issues.

Required profile

• Proven experience in billing, invoicing and credit control within a Ugandan context.
• Familiarity with URA’s Electronic Fiscal Receipting and Invoicing System (EFRIS).
• Knowledge of VAT, withholding tax and other statutory deductions.
• Ability to manage multi‑currency transactions and exchange‑rate exposure.
• Strong coordination skills with project, sales and legal teams.

Required skills