Digital Workplace and Knowledge Management Consultant

About the role

UNICEF is hiring a 12-month consultancy in Kampala, Uganda, to redesign the UCO digital workplace. The consultant will deliver an accessible SharePoint landing page connecting staff to authoritative information, improve section-level and cross-section collaboration spaces, and build staff capability to use and maintain the platforms after the consultancy ends.

Key responsibilities

• Run a discovery process with leadership, focal points, section representatives and end users to map current practices, pain points, user journeys and collaboration needs.
• Review the current SharePoint and Microsoft 365 environment, including sites, pages, document libraries, permissions, workflows and dashboards.
• Develop an information architecture, governance model and phased implementation roadmap, with project documentation and handover materials.
• Design and configure a modern SharePoint landing page and improve section-level collaboration sites, including document libraries, metadata, views and permissions.
• With the Digital Impact team, implement priority automated workflows, dashboards and forms using Power Automate, Power BI, Microsoft Lists and Forms (target of 5).
• Configure staff news and engagement tools with the People and Culture and Staff Association teams.
• Support content rationalisation, migration and tagging, and train site owners, content publishers and champions.
• Apply change management principles, run user testing and hand over sustainable solutions with clear ownership and governance.
• Assess external collaboration needs and implement secure sharing mechanisms with approved partners.

Required profile

• Bachelor's degree in information systems, knowledge management, information management, business administration, communications, computer science or a related field; a first degree plus relevant experience may suffice.
• At least 5 years of progressively responsible experience in digital workplace transformation, knowledge management, collaboration platforms or information architecture.
• Proven experience designing SharePoint Online sites, applying Microsoft 365 tools, conducting user research and prototyping, and delivering training and capacity building.
• Experience managing digital transformation projects and applying change management principles.
• Excellent written and spoken English.

Required skills

• SharePoint Online, Teams, Lists, Forms, Power Automate and Power BI.
• Desirable: Microsoft certification or equivalent expertise in SharePoint, Power Platform or Microsoft 365.
• Desirable: experience in content migration, records management, search optimisation, accessibility and change management.