Hotel Manager

About the role

The Dove's Nest Hotel and Luo Heritage Cottages are seeking a commercial, hands‑on Hotel Manager to run both sites (33 rooms) as a single profitable operation. You will lead a team of about 35 staff and be accountable for budget, occupancy, rates and guest satisfaction.

Key responsibilities

• Own the annual budget, monthly management pack and Year 1 targets for occupancy, rate, cash margin and guest score.
• Lead, coach and appraise five department heads, run weekly management meetings and daily briefings.
• Drive key‑account sales to NGOs, institutions and conference hall, and approve rates below the floor.
• Protect quality, safety, licences and reputation; handle escalated guest issues and online reviews.
• Report monthly to owners on KPIs, cash flow and risks.

Required profile

• Bachelor’s degree in Hotel and Tourism, Business or Hospitality Management; MBA or professional diploma is an advantage.
• At least 7 years of hotel experience, including 3+ years as a general or hotel manager or deputy, with turnaround or multi‑outlet experience.
• Strong profit‑and‑loss control, revenue management and key‑account sales expertise.
• Fluent English; Luo language is a plus.

Required skills

• Advanced Excel proficiency.
• Revenue management and P&L analysis.

What we offer

• Competitive salary on the hotel’s pay scale with performance bonus linked to cash margin, occupancy, guest score and debt‑service cover.
• Employer NSSF contributions and room to build the team and brand.