Senior Analyst – Planning & Analytics

About the role

The Business Intelligence Analyst will use analytics, modeling and AI expertise to identify and implement opportunities that improve operations and the customer journey. The role also monitors company performance and translates data on customers, channels, competitors and macro‑economic trends into actionable strategic insights.

Key responsibilities

• Perform customer‑level analytics and develop user‑friendly dashboards to support timely decision‑making.
• Design, develop and maintain machine‑learning models for forecasting churn, customer behaviour and business outcomes.
• Partner with commercial teams to deliver data‑driven insights for strategy, pricing, promotions and budgeting.
• Conduct gap analysis of agent networks, monitor mobile‑money liquidity and detect stress points.

Required profile

• Minimum 5 years of experience in data science, machine learning and advanced analytics, preferably in telecom.
• Bachelor’s degree in Statistics, Mathematics, Computer Science or a related field.
• Strong analytical storytelling ability and experience influencing senior stakeholders.

Required skills

• Proficiency in SQL and Python.
• Advanced knowledge of Power BI and data‑visualisation best practices.
• Expertise in machine‑learning model development, forecasting and segmentation.
• Advanced Excel modeling and PowerPoint for presenting insights.