Technical Author (Customer-focused)

About the role

Canonical is looking for a Technical Author who will create, maintain and improve software documentation while engaging with user communities. The role is fully remote, allowing you to work from anywhere while travelling twice a year for events.

Key responsibilities

• Create, maintain and improve software and other documentation.
• Collaborate with team members to ensure effective documentation contributions.
• Influence product development as an expert user and provide feedback on function and design.
• Engage with user communities to align documentation with their needs.
• Standardise structure, presentation, style and language across products.

Required profile

• Excellent collaborator and communicator with a strong focus on functional written communication.
• Technical writer with a programmer’s mindset or programmer with proven documentation experience.
• Record of community engagement in open‑source software or related fields.
• Sympathetic to open‑source community challenges and demonstrates technical curiosity.
• Holds a BSc/BA degree or equivalent and can travel twice a year for up to two weeks.

Required skills

• Linux operating system.
• Command‑line proficiency.
• Git version control.
• Sphinx documentation tool.
• reStructuredText markup language.