Head of Road Freight and CDZ

About the role

DHL Global Forwarding is seeking a senior leader to manage and develop its Road Freight and CDZ business in Kampala, Uganda. The role reports to the regional leadership and is responsible for aligning local operations with the group’s strategy, driving profitability and market growth.

Key responsibilities

• Lead the Road Freight (RFR) and CDZ segments, delivering on budgeted profit and market share targets.
• Maintain full P&L responsibility for RFR, ensuring compliance with internal and industry standards.
• Develop and implement customer solutions for new accounts and oversee estimates, RFQs and tender processes.
• Manage relationships with customers, suppliers and internal stakeholders, monitoring satisfaction and performance.
• Ensure optimal resourcing of RFR and CDZ to meet service standards and SLAs.
• Monitor profitability of shipments, customers and overall business, producing regular reports for management.
• Oversee invoice processing in line with DGF financial controls.
• Drive continuous improvement initiatives, including First Choice and station improvements.

Required profile

• Senior‑level professional with at least 96 months (8 years) of relevant experience in logistics or freight forwarding.
• Proven track record of managing P&L, achieving revenue and profit targets.
• Strong understanding of road freight operations, customs clearance zones (CDZ) and compliance requirements.
• Experience in customer relationship management and supplier performance oversight.
• Ability to produce accurate weekly, monthly and ad‑hoc reports.

Required skills