Key Account Manager Uganda

About the role

Glovo, part of the Delivery Hero Group, is hiring an Account Manager for its Top Accounts team in Kampala. You will own Glovo's largest and most strategic partner relationships in the market, turning them into long-term growth engines that increase GMV and partner satisfaction while protecting Glovo's margins.

Key responsibilities

• Negotiate commission, pricing and promotional terms directly with partner-side managers and, in many cases, C-level stakeholders.
• Build and run Joint Business Plans (JBPs) with each partner to drive GMV, order volume and partner ad spend while protecting Glovo's take rate.
• Run partner-facing quarterly/monthly business reviews and internal reviews, using data such as CVR, GMV, cancellations and ad ROI to diagnose issues and recommend actions.
• Work with Operations, Growth, Marketing, Finance and Ads to resolve partner issues and deliver on commercial commitments.
• Defend Glovo's commercial position in high-stakes negotiations such as commission disputes, retention talks and competitor threats.
• Monitor the competitive landscape and identify new growth or monetisation levers such as menu optimisation, ads, promos and new categories.
• Act as a trusted business consultant to partners, so they follow Glovo's recommendations even when competitors offer cheaper deals.

Required profile

• 3+ years in account management, commercial/sales or consulting roles, ideally managing complex accounts or stakeholders.
• Strong commercial negotiation skills with P&L accountability, comfortable defending pricing, commissions and walk-away points with data.
• Ability to manage senior, often C-level, external stakeholders and present business reviews internally.
• Fluent English plus the local market language; FMCG, delivery platforms, e-commerce or strategy consulting background is a plus.

Required skills

• Advanced Excel/Sheets skills, including forecasting models and partner P&L analysis.
• Experience with BI tools (Looker, SQL) or working in a marketplace/e-commerce environment.

What we offer

• Private health insurance.
• Monthly Glovo credit.
• Extra time off and the option to work from home two days a week, plus up to three weeks of remote work per year.
• Online therapy and wellbeing benefits.