Client Relations Officer - Asset Finance

About the role

Watu Credit Uganda Ltd is hiring a Client Relations Officer for its Pallisa branch under the Mbale Main Branch in Eastern Uganda. The role sits in the Asset Finance department and reports to the Branch Manager. It covers customer engagement, sales generation, asset finance onboarding and post-sale support, including KYC, service resolution and smooth onboarding in line with company policy.

Key responsibilities

• Generate leads through walk-ins, referrals and proactive outreach, and support outreach campaigns such as follow-ups, ownership transfers (logbooks) and satisfaction surveys.
• Present asset finance products (boda, simu and others) to prospects and assess their financial standing to recommend suitable products.
• Conduct KYC, verify documents, guarantors, referees and next of kin, and upload data accurately.
• Explain loan agreements in detail and ensure onboarding complies with policies, contracts and regulations.
• Provide face-to-face and phone support, educate customers on payments and value-added services, and help with repairs, returns and escalations.
• Resolve complaints, troubleshoot product queries and escalate unresolved issues on theft, replacements, insurance, GPS and servicing.
• Support Watu App users with basic issues such as updates, logins, PIN resets and number changes.
• Maintain customer interaction records, loan processing and asset management records, and submit periodic performance reports.
• Take part in training, give feedback on service processes, and facilitate loan closures through asset sales and settlements.
• Ensure customers download and sign up for the Watu App for all boda/EV disbursements.

Required profile

• Diploma in Business Administration, Sales, Marketing, Customer Service or a related field; a Bachelor's degree is an added advantage.
• 2-3 years of experience in asset finance, sales, customer service or a similar role.
• Fluent in Lugwere, Lusoga, Ateso, Lugisu or Swahili.
• Strong sales, networking and relationship-building skills.
• High integrity, accountability, customer empathy, problem-solving and the ability to work under pressure.

Required skills

• Proficiency in MS Office, especially Word and Excel.
• Customer KYC and documentation verification.

Candidates apply online by sending their CV through the application link provided by the employer; the deadline is Thursday 23 October 2026. Only shortlisted candidates will be contacted.