Senior Specialist – VAS Operations (SMS/USSD)

About the role

The Senior Specialist – VAS Operations will ensure fault‑free operation of MTN Uganda’s Value Added Services platforms, supporting revenue growth and meeting key performance indicators for availability, reliability and customer satisfaction.

Key responsibilities

• Act as second‑level escalation point for faults on SMSC and USSD platforms.
• Support service upgrades and project activities in collaboration with senior engineers, planning and project management teams.
• Troubleshoot and resolve SMS and USSD related incidents.
• Configure new USSD products and associated URLs for partners.
• Participate in fault resolution affecting Mobile Money services.
• Assist in internal and external audits of VAS platforms.
• Prepare and present change requests for VAS nodes to the Change Management Board.
• Operate and maintain ancillary VAS nodes such as CRBT, MCA and related services.

Required profile

• Minimum 5 years of relevant experience, with at least 3 years in a medium‑to‑large telecom operator.
• At least 3 years of hands‑on experience with VAS platforms (SMSC, USSD, MCA, Voicemail, MSDP).
• First‑degree in Electrical/Telecom Engineering, Computer Science or related field; a Master’s degree is a plus.
• Strong results orientation, credibility and collaborative mindset.

Required skills

• SMSC
• USSD
• MCA
• Voicemail
• MSDP