Administrator – Activations & Provisioning (Contract)

About the role

The Administrator will safeguard revenue for MTN Uganda by ensuring that all vetted customer service requests are accurately registered, provisioned and activated on the billing system, or escalated to the appropriate technical team.

Key responsibilities

• Register, provision and activate authorized customer requests on the billing platform, assigning correct tariffs.
• Raise work orders for requests requiring technical configuration, installation or IT support.
• Conduct regular audits and health checks of provisioned services to minimise errors before monthly invoicing.
• Maintain client records, contracts and communications, and manage SIM card stock and pre‑activation equipment.
• Collaborate with internal sales teams to resolve customer‑impacting queries promptly.

Required profile

• Bachelor’s degree in Business Administration, Accounting or a related field.
• Minimum 3 years of experience in a busy customer‑facing environment, preferably in telecommunications or a service‑driven organisation.
• Strong integrity, planning and organisational abilities with high attention to detail.

Required skills

• Advanced Excel proficiency.
• Computer literacy and ability to work with billing applications (e.g., DCLM, DCBS, SVP).