Associate, Client Management

About the role

Standard Chartered is hiring an Associate in Client Management for its Corporate & Investment Banking division. You will help deliver exceptional client onboarding and service, managing the onboarding process so that Client Due Diligence (CDD) and credit documentation are completed accurately and promptly. You will also spot inefficiencies and recommend improvements that embed automation and streamline workflows. The role works closely with relationship managers, sales teams and operational departments, and has no direct people management responsibilities.

Key responsibilities

• Work with relationship managers, product sales teams and operations staff to resolve client issues and improve service delivery.
• Promote the Client Management model across Uganda operations, tailored to client segmentation and scalable for growth.
• Maintain agreed service standards, aiming for first-time-right results.
• Lead initiatives to improve efficiency and process harmonisation, using automation to optimise workflows.
• Support credit documentation for corporate and business banking transactions in line with internal policies and regulatory standards.
• Provide second-line client support by phone, email and face-to-face, investigating and resolving inquiries.
• Assist risk and compliance management by escalating issues and helping implement remediation plans.
• Build partnerships with Transaction Banking Implementation, Product Management, Relationship Management and Service Hubs.

Required profile

• A degree or equivalent in business, finance, banking or a closely related discipline is preferred.
• Experience in client onboarding, due diligence and credit documentation, preferably in banking or related financial institutions.
• Ability to handle complex processes with precision and attention to detail, and to work autonomously in a fast-paced environment.
• Fluent English and strong interpersonal and communication skills.

Required skills

• Risk management: identifying, escalating and mitigating operational and compliance risks.
• Compliance with regulatory frameworks and internal policies.
• Use of digital tools to promote automation and process improvement.

What we offer

• Competitive salary and benefits under the Fair Pay Charter.
• Core bank funding for retirement savings, medical and life insurance, plus flexible voluntary benefits in some locations.
• Annual leave, parental/maternity leave (20 weeks), sabbatical (up to 12 months) and volunteering leave (3 days).
• Flexible working options and patterns.
• Wellbeing support through Unmind, development courses, an employee assistance programme and sick leave.
• Ongoing learning and reskilling opportunities.