CMR and Logistics Officer - Exams

About the role

The British Council is recruiting a CMR and Logistics Officer in Uganda to support the delivery of Exams. The role manages the engagement, relationship and performance of Venue Supervisors, acts as the day-to-day point of contact for venues and venue staff, and supports the planning and delivery of Test Day operations in line with British Council processes and standards. It is a 7-month fixed-term contract, open only to candidates with the legal right to live and work in Uganda; test days require weekend work within the contracted hours.

Key responsibilities

• Support the planning and delivery of Test Day operations, coordinating resources from cluster operations at short notice and monitoring performance through operational dashboards.
• Implement engagement plans for Venue Staff and ensure examination materials are securely received and stored.
• Support the Operations Manager in selecting venue staff and suitable venues, set performance expectations and maintain positive working relationships.
• Act as a key point of contact for customer enquiries, escalate complex issues and help resolve customer complaints in a timely manner.
• Proactively identify and report operational, logistical, technical or resourcing challenges, and lead Test Day contingency and risk management activities.
• Support compliance-related investigations and ensure adherence to corporate policies, including security, child protection, financial controls and anti-fraud measures.
• Record, analyse and report operational data such as venue staff performance, and lead review meetings on Test Day performance and corrective actions.
• Plan and prioritise their own workload and coordinate colleagues, contractors and suppliers.

Required profile

• Experience working in a busy operational environment delivering high levels of customer service.
• Ability to monitor and maintain compliance, risk and security standards.
• Experience working as a Venue Staff member for Exams.
• Desirable: experience working in Exams and experience supporting the delivery of computer-based exams.

Required skills

• Understanding of both IELTS and Schools Exams.
• Understanding of Exams Delivery Compliance Requirements.

Job grade 4/H, salary UGX 3,199,039, closing date 3 November 2026.