Operations Supervisor

About the role

Kafkas Limited, a Kampala-based retailer of home appliances and mattresses with three showrooms, two warehouses and a growing B2B business, is looking for a hands-on Operations Supervisor. The role runs operations end to end: stock planning, purchasing, logistics, warehousing and after-sales service. You will do the planning yourself and lead a small team, reporting to the General Manager.

Key responsibilities

• Plan demand and stock for the Beko and Dr Mattress ranges
• Set safety stock and reorder levels and prepare monthly purchase orders
• Improve stock turnover and reduce slow-moving stock
• Keep stock accurate across two warehouses and three showrooms and run regular counts
• Lead the procurement and logistics and after-sales teams and work closely with the warehouse team
• Control the cost and response time of after-sales service
• Report weekly on operations KPIs

Required profile

• Bachelor's degree in supply chain, logistics, engineering or business
• 4+ years in demand planning, inventory management or warehouse operations (retail, consumer durables or distribution preferred)
• Experience leading a small team
• Hands-on, organised and comfortable on the warehouse floor
• Import and container logistics experience is a plus

Required skills

• Strong Excel skills
• Experience with an ERP or inventory system