Movement Operations Assistant (Field Support) - 7 Positions

About the role

IOM, a UN-related organization working on migration, is recruiting seven Movement Operations Assistants (Field Support) in Arua, Kampala and Entebbe. The post sits under the general supervision of the Head of Movement Operations and the direct supervision of the Senior Movement Operations Associate, and covers field support in airports, transit centres, third-party facilities, camps and sub-offices, including transportation.

Key responsibilities

• Perform airport services: custody of travel documents, identity and document checks (exit permits, visas, tickets), flight arrivals, curb-side assistance, check-in, luggage formalities, immigration, security screening and customs clearance, escorting passengers to transport or gates, and notifying relevant systems.
• Support individuals at transit centres and third-party facilities: sign-in, identity verification, orientation, food and non-food items, room assignments, briefings, activities and issue resolution, and support for departures and onward travel.
• Enter and update data in the relevant systems, assist vulnerable individuals safely, and report issues immediately to supervisors.
• Work long shifts of up to 12 hours and cover overnight periods and weekends, and liaise with third-party facility representatives and supervisors.
• Coordinate transportation from consolidation points and transit centres, liaise with service providers, sort and tag baggage, and escort individuals on transport.
• Provide mission support, exit permit support and/or interpretation at airports, transit centres, camps, consolidation points and third-party facilities, and during air, ground or water transport.
• Give regular feedback to the Movement Operations Associate (Team Leader) and supervisors, undertake duty travel for meetings and trainings, and follow IOM SOPs, data protection rules and PSEA standards.

Required profile

• High school diploma with 4 years of work experience, or a bachelor's degree in Social Science, International Relations, Regional Studies or a related field with 2 years of relevant experience.
• Prior Movement Operations or transportation experience is strongly preferred.
• Fluency in one of IOM's official languages (English, French or Spanish); proficiency is assessed during selection.

Required skills

• Computer literacy with good knowledge of Microsoft Office.
• Strong interpersonal and communication skills, attention to detail and organisational ability.
• Self-motivated and objective-driven.