Functional Business Analyst (Retail Banking)

About the role

Metaphor Services is looking for a Functional Business Analyst with strong hands‑on experience in retail banking platforms. The role focuses on gathering requirements, documenting processes, and supporting the implementation and enhancement of banking solutions for our clients.

Key responsibilities

• Gather and document functional requirements and translate them into functional specifications, user stories, acceptance criteria, process flows, and data mappings.
• Understand and document end‑to‑end retail banking processes across consumer lending, teller/payments, and sales & service/account opening.
• Own business User Acceptance Testing (UAT), including creating test cases, executing tests, and managing defect triage.
• Collaborate closely with developers, vendors, and business stakeholders throughout the project lifecycle.
• Use SQL to validate data and transactions during analysis and testing.
• Support banking platform implementations, conversions, and enhancements, ensuring alignment with regulatory and business requirements.

Required profile

• Hands‑on experience with retail banking platforms and processes.
• Background in at least one area: consumer lending, teller/payments, or sales & service/account opening.
• Proven experience in requirements gathering and business UAT.
• Ability to explain end‑to‑end banking processes to technical and non‑technical audiences.
• Experience working with development teams and/or vendors on banking solutions.

Required skills

• SQL for data validation.
• Familiarity with core banking platforms such as Argo, Fiserv, FIS, Jack Henry, or Temenos.
• Knowledge of Agile/Scrum methodologies.